Thank you for purchasing through one of Higher Balance Institutes websites. We appreciate your business and are excited to bring you unique and content-packed products. Please read these policies carefully as they will give you important information about your rights and obligations as our customer concerning any purchase you make through us unless specifically stated otherwise on the sales page.
Cancellation and Refund Policy:Membership Products or Services
If you are a member of a monthly product or service, you may cancel your membership at any time either by submitting a ticket at our support site or by telephone +1-503-646-4000. As a member, you are responsible for ensuring a cancellation request is received and processed. A confirmation e-mail will accompany any processed cancellation and will be sent via e-mail within 2 business days of the request.
If you are receiving a physical product monthly you can be required to return up to one product. Physical products must be returned within 45 days of the original date of the transaction in order. If your membership is to a website or other electronic service, all charges beyond 15 days from date of cancellation are non-refundable.
Cancellation and Refund Policy: Standard Products and Services
One time purchase digital products (non-membership) are subject to a 30 day review period unless otherwise stated on the sales page. This 30 day period begins on the date the product is ordered.
One time purchase physical products (non-membership) are subject to a 30 day review period unless otherwise stated on the sales page. This 30 day period begins on the date the product is delivered.
If, for any reason during the review period, you do not wish to keep the product, you need to contact us at http://support.higherbalance.com.
All orders over $100 MUST be accompanied with a return authorization and must be received within the 30 day review period. All products received after the 30 day period are non-refundable.
Please contact us at http://support.higherbalance.com or via telephone at 503-646-4000 if you have any additional questions.